Privacy Policy

Privacy Policy

Introduction

Welcome to https://desert-safari-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our applications, or availing of our services and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

  1. Our official website located at https://desert-safari-dubai.terratrek.net.
  2. All associated mobile and desktop applications developed by us.
  3. Any online services or products offered through these platforms.

Please note that this policy does not cover third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies which govern the use of your information when you interact with them.

Processing Activities

This Privacy Policy applies whenever:

  1. You register an account and use our applications as an authorized user.
  2. You visit our website, whether as a guest or registered user.
  3. You subscribe to receive newsletters, promotional emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

We collect various types of personal information for different purposes, including:

  1. Account Information: Details required to create and manage your user account on our platforms.
  2. Payment Information: Credit card details and billing addresses for processing transactions.
  3. Financial Information: Bank account numbers or investment-related data if you choose to use our financial services.
  4. Purchase Information: Items bought, their quantities, and associated prices.
  5. Mobile Device Identifiers: Unique device identifiers that help us recognize your device and provide personalized experiences.
  6. Location Data: Information about your geographic location when you interact with our services.
  7. Feedback: Your comments, reviews, and suggestions to enhance our products and services.
  8. Social Media Information: Details obtained from social media platforms when you connect your accounts for seamless access.
  9. Product Information: Preferences, ratings, and interactions with our products or content.

We collect this data through various methods: user input forms, account settings, order processes, analytics tools, browser cookies, and third-party integrations. Additionally, we may receive personal data from trusted partners who assist us in providing services, but they are bound by strict confidentiality agreements.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. They serve multiple purposes:

  1. Strictly Necessary Cookies: Crucial for the basic functionality of our platforms and ensuring a seamless user experience.
  2. Preference Cookies: Remembering user preferences, such as language settings, to provide tailored experiences.
  3. Analytics Cookies: Tracking website usage patterns to improve our services and understand user behavior.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes outlined in this policy or required by law. Once the retention period expires or when these purposes are fulfilled, we delete or anonymize the information securely. This ensures that your data is not stored beyond its intended use.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Encryption: We utilize industry-standard encryption protocols to secure data transmission and storage.
  2. Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Restricting access to your information only to authorized personnel and partners who need it to fulfill their responsibilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services are not intentionally targeted at children, and we do not knowingly collect personal data from minors. If you believe we have collected such information by mistake, please contact us using the details provided below, and we will take prompt action to rectify it.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Requesting corrections or amendments if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances, subject to legal constraints.
  4. Restriction: Limiting our processing of your data for specific purposes.
  5. Portability: Receiving a copy of your personal data in a structured, commonly used format.
  6. Objection: Objecting to the processing of your data based on legitimate interests or consent.
  7. Non-Discrimination: The right not to be subject to automated individual decision-making that significantly affects you.
  8. Data Protection Appeals and Complaints: Filing appeals or complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please reach out to our privacy team at your earliest convenience. We will respond within the timeframes prescribed by applicable laws.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be prominently displayed on our website, and updated policies will be effective immediately upon posting. We encourage you to review this page periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests related to your privacy:

We appreciate your trust in us, and we are dedicated to maintaining the security and confidentiality of your personal data.